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Frequently Asked Questions

Frequently Asked Questions

Have a question? Let us help! We’ve put together a list of our most frequently asked questions below. (If you can’t find the answer you’re looking for, let us know.)


How long does it take to be approved for a loan?

If you apply online, your application will be transferred to your local 1ˢᵗ Franklin Financial office where the loan decision will be made. One of our staff will contact you to discuss your loan and options. If approved, you could have the money you need as soon as the next day. If you submit your loan application during non-business hours, your application will not be viewed until the following business day. In some cases, approval is only hours away!

Can I apply for a loan online?

You can begin the application process electronically by clicking the “Apply Now” button. In most instances our staff will be in contact with you immediately, but assuredly will be in contact within two business days to discuss your application and answer any questions. Final loan decisions are made at your local 1ˢᵗ Franklin Financial office and are based on a variety of factors, including your credit history, payment history and ability to make monthly payments.

What are the loan office hours of operation?

1ˢᵗ Franklin Financial loan offices are open from 8:30 am to 5:30 pm Monday, Tuesday, Thursday and Friday, and 8:30 am to 1:30 pm on Wednesday. We are also open for special Saturday hours during the Christmas and holiday season.

I don’t want to receive mailings from 1ˢᵗ Franklin Financial. How do I stop them?

It’s easy. Simply complete this removal request form. Include the name and address exactly as it appears on the mailing you received. Please allow 8 weeks for your name to be removed.

Can I email my local office for information?

No. Due to strict privacy regulations, we are unable to communicate your personal loan information via email. This is done to protect your sensitive personal information. Please call or stop by your local office to discuss your loan.

Can I receive my statement through email?

No, but you can login to your account and view your account activity.

Personal Loans

How is a 1ˢᵗ Franklin Financial loan different from a payday loan?

1ˢᵗ Franklin Financial is not a payday lender nor do we offer loans secured against a customer’s next paycheck. We offer customers short and long term installment loans with payment plans that fit each customer’s need.

What is an installment loan?

An installment loan is a loan that is paid back over time with a set number of affordable scheduled payments. Installment loans also have a fixed rate. The term of the loan could be as little as a few months or much longer. At 1ˢᵗ Franklin, there’s no penalty for early payoff.

Will the loan interest rate stay the same throughout the life of the loan?

Every loan from 1ˢᵗ Franklin Financial has fixed rates, which means your rate will not change for the entire term of your loan.

What is the interest rate or APR (annual percentage rate) on a loan from 1ˢᵗ Franklin Financial?

The interest rate and the APR on your loan will depend on the type of loan you get, the amount and the repayment terms. Contact your local branch office and our staff will be happy to discuss interest rates and loan options available to you.

What loan amounts do you offer?

1ˢᵗ Franklin Financial offers loans up to $15,000. Our Premier Loans are available up to $10,000.


How do I make an Investment?

We make the process easy! Simply call us at 706-886-7571 or 800-282-0709, and one of our Investment Center staff members will provide the information you need. Sales of Investments are made by Prospectus only and are strictly regulated. Therefore, purchases are not available online and you must speak with one of our representatives. That way, you can feel secure in the decision you make.

Is 1ˢᵗ Franklin licensed to sell Investments in all states?

We are licensed to sell Variable Rate Subordinated Debentures to residents of Georgia and South Carolina and Senior Demand Notes to Georgia residents only. Commercial Paper may be bought by residents of any state.

Will I be able to manage my 1ˢᵗ Franklin Investment account online?

Yes! You may sign-up for Online Investment Services by clicking the “Login” link located at the top right of any page. Once registered, you may manage your Investments, view your history, make transfers between any of your Senior Demand Notes, view your online statements, and more!

What are the Investment Center hours of operation?

The Investment Center, located at 135 E Tugalo St, Toccoa, GA 30577, is open Monday – Friday 8:30am to 5:00pm. On Saturday, our Drive-thru is open from 8:30am to 12:00pm.

Will I be able to call and leave a message after business hours?

Yes, you may call the Investment Center after hours at 800-282-0709 and leave your name and number. One of our Investment Center staff members will contact you the following business day.

Retail Sales Financing

How long does it take to get an approval?

Automated approvals are available 24/7. Our indirect lending support center hours are: 9am- 8pm Monday- Friday, 10am-5pm Saturday, 12pm-5pm Sunday

Does the customer make payments at my business location or 1ˢᵗ Franklin Financial?

Customers will make their payments directly to 1ˢᵗ Franklin Financial relieving you of any work. Customers can easily make payments online, at our location or through the mail. The choice is theirs.

Do you offer after hour approvals?

With the Decision Power and DEALS programs, you can submit credit applications over the weekend or after office hours, improving your customer service. Decision Power is available 17 hours a day, from 7:00 am to 12:00 am (EST & CST) and DEALS is available 24 hours a day seven days a week.

What type of items do you finance?

1ˢᵗ Franklin Financial finances all types of items including jewelry, furniture, appliances, lawn equipment, storage buildings, wheels and tires, computers, electronics and more!  Certain exclusions apply, so call the location nearest you for complete details.

What is the minimum/maximum amount that can be financed?

We offer financing up to $25,000.