We’re here for you.

1st Franklin Financial Corporation is licensed to do business in Alabama, Georgia, Kentucky, Louisiana, Mississippi, South Carolina, Tennessee, Texas, Virginia, and Florida only. Services provided outside these states are not provided by our company.

Corporate Headquarters

135 E. Tugalo Street, P.O. Box 880 Toccoa, GA 30577

Find A Branch

Customer Care Team

1-800-700-7943

Mon – Thu: 7:00 to 7:00 CST

Friday: 8:00 to 5:00 CST

Saturday: 8:00 to 1:00 CST

For all customer service questions or any issues/complaints regarding your account, please complete the form below.

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Frequently Asked Questions

Have questions?
Look no further.

Yes. Customers that create an Online Services account with 1^st Franklin and opt into ESIGN Consent and enroll to receive E-Statements. Then a user can elect to have an email sent notifying them their statement is ready for review in our Online Services portal.

You will always be greeted with a friendly live voice, who will make sure that your call is handled in a professional manner. We do not use any automated answering service during business hours.

To register, visit the portal login page and click “First time? Click here to get started.” You’ll need your email address, loan account details, and answers to security questions to complete setup.

View your loan balance and payment history, make payments securely, download your statements, update your contact information, and set up payment reminders.

Click “Forgot Username?” or “Forgot Password?” on the login page. You’ll be asked to verify your identity using your information.

Absolutely. The portal uses encryption and multi-factor authentication to protect your personal and financial information.

If you experience issues, contact your local branch or use the Contact Us form on the website. You can also call customer service for technical support.

You can reach us by phone at:1-800-700-7943 or by submitting a message here on our contact form on our website. You are also always welcome to stop by your local office.

No. Due to strict privacy regulations, we are unable to communicate your personal loan information via email. This is done to protect your sensitive personal information. Please call or stop by your local office to discuss your loan.

Monday–Thursday: 7:30 AM – 7:00 PM CST Friday: 8:00 AM – 5:00 PM CST Saturday: 8:00 AM – 1:00 PM CST The care team can be reached at:1-800-700-7943

Yes, please call your local branch to get the current pay-off amount. Our team members will be happy to help.

1st Franklin Financial
135 E. Tugalo St.
Toccoa, GA 30577

States Licenses: 1FFC is licensed in AL, GA, KY, LA, MS, SC, TN, TX, VA, and FL.

¹All loan terms and applicable APRs depend on meeting our underwriting and income criteria for the loan size requested and may require collateral. Active-duty military, their spouse or dependents covered by the Military Lending Act (“MLA”) may not pledge a vehicle as collateral. Loans for MLA covered borrowers may not be available in all states. Loan proceeds obtained from 1^st Franklin Financial cannot be used for post-secondary educational or vocational expenses; to purchase securities; for business purposes; gambling or illegal purposes. 1^st Franklin Financial Corporation, NMLS #141654, Georgia Residential Mortgage Licensee #5656. 1^st Franklin Financial Corporation is licensed by the Virginia State Corporation Commission, CFI-215.

² To receive same day approval and funding, the customer must provide all information requested to complete an application, including verifying documentation, by noon.

We’re here for you.

Have questions? Look no further.

Have questions?
Look no further.