Frequently Asked Questions

Login & Customer Portal FAQs.

Yes. Customers that create an Online Services account with 1st Franklin and opt into ESIGN Consent and enroll to receive E-Statements. Then a user can elect to have an email sent notifying them their statement is ready for review in our Online Services portal.
You will always be greeted with a friendly live voice, who will make sure that your call is handled in a professional manner.  We do not use any automated answering service during business hours.
To register, visit the portal login page and click “First time? Click here to get started.” You’ll need your email address, loan account details, and answers to security questions to complete setup.
View your loan balance and payment history, make payments securely, download your statements, update your contact information, and set up payment reminders.
Click “Forgot Username?” or “Forgot Password?” on the login page. You’ll be asked to verify your identity using your information.
Absolutely. The portal uses encryption and multi-factor authentication to protect your personal and financial information.
If you experience issues, contact your local branch or use the Contact Us form on the website. You can also call customer service for technical support.
You can reach us by phone at:1-800-700-7943 or by submitting a message here on our contact form on our website. You are also always welcome to stop by your local office.  
No. Due to strict privacy regulations, we are unable to communicate your personal loan information via email. This is done to protect your sensitive personal information. Please call or stop by your local office to discuss your loan.
Monday–Thursday: 7:30 AM – 7:00 PM CST Friday: 8:00 AM – 5:00 PM CST Saturday: 8:00 AM – 1:00 PM CST The care team can be reached at:1-800-700-7943
Yes, please call your local branch to get the current pay-off amount. Our team members will be happy to help.