First Franklin Financial Search
We are certainly in the midst of unprecedented times, but our commitment to you; our valued investors and loan customers is unwavering. We put People 1st.
We will begin to open branches to walk-in service starting on May 18, however, some branches will still require appointments. May 18. You may locate your branch to see if your branch is open for personal service.
Please note we will be following recommended COVID-19 safety guidelines. Our branch representatives will be wearing masks, maintaining social distancing and closely following hand and workspace sanitation procedures.
While things may feel a little different, we are still the Friendly Franklin Folks and as always, we are here for you.
While we stay focused on serving our customers and investors, we remain diligent by:
Once you register your account online you will be able to view statements, check your balance or make a payment via the customer portal without leaving home. For final payment information please call your local branch for payoff details.
If you haven’t registered your account, its easy. Simply click account log in and then click set up your account. You’ll need your account number and a valid email address to complete your registration. You can find your account number at the top of your statement or in your loan documents.
If you need assistance, please call your local branch and one of our branch representatives can help you with registering online. We are here to assist you during our regular business hours 8:30am – 5:30pm.
We will continue to serve you by working remotely and our staff will still be able to take your calls when you call the branch office phone number, so do not hesitate to reach out to us.